“Name of the process cannot make any magic by itself. The set of yet another BIG terminology in the process documents is not just good enough to reach your Quality goals. It’s all about your practices and how you tune them to suit the long-term(final project...
Just like you don’t want to lose any customer getting in business to you, no customer would like to lose a service provider who creates value for their business. Customer retention is all about Delivering Value to the customer. Sometimes it is about...
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