We provide post-implementation eCommerce Support Services to our clients.

We provide Technical Support services and enable your Magento or WooCommerce site is up to date with all Security Updates, is optimized for Performance, and stay current with all the latest Moodle updates, and as well ensure that the industry best practices are followed by your team.

The eCommerce Support Services, provided on an Annual Retainer basis, provide technical support to eCommerce Site’s key personnel from Clients’ teams. The Support services include both Usability (Functional) and Administration services.

LMS Usability Support:

Best Practices

Our team will share and guide you on the industry best practices and trends to maximize the benefits of the eCommerce software and leverage the platforms to its best potential to suit your custom requirements

Tier-1 Support

Answering Queries, Understanding the Problem and Impact, Providing a Solution or Response, Reproduction of Issues, Call for Action after Preliminary Analysis

eCommerce Administrative Support:

  • Installation of blocks, modules, update themes and other minor changes
  • Platform Upgrades
  • Health Monitoring, Logs Check (Smoke Detection), Server Status Monitoring
  • Security Patches Updates, Performance Patches Updates, Other Critical Updates (*It is very important to understand the need for every update and understand impact and make informed decision to go with that update or not)